For any enquiries please contact us. We're available 24 hours, 7 days a week.

Email us at Support@viedamelondon.co.uk

1. What kind of products do you sell?

We offer a curated selection of brand-new designer pieces as well as preloved luxury items for women. Each item is carefully selected to combine timeless elegance, modern style, and exceptional quality.

2. Are all your products authentic?

Yes! Every item at Viedame London is 100% authentic. Our team of experts meticulously inspects each product, checking details such as stitching, hardware, labels, and packaging to ensure the highest quality and authenticity.

3. What does “preloved” mean?

“Preloved” refers to designer pieces that have been owned before. These items are gently used, carefully checked by our experts, and ready to be loved again. Preloved fashion allows us to offer sustainable and unique pieces at more accessible prices.

4. How do I pay for my order?

We accept multiple payment options, including:

• Credit/Debit cards
• PayPal
• klarna
• Clearpay – split your purchase into 4 interest-free payments for a flexible and convenient checkout experience.

5. Do you ship internationally?

Yes! We ship worldwide, with careful packaging to ensure your items arrive in perfect condition. Shipping costs and times vary depending on your location.

6. Can I return an item?

Yes. We want you to love your purchase, so we offer a returns policy for items in their original condition. Please check our Returns & Exchanges page for detailed instructions and timelines.

7. How do I know my preloved item is in good condition?

Every preloved piece is carefully inspected and authenticated by our expert team before it’s listed. We provide detailed product descriptions and high-quality photos so you can shop with confidence.

8. Do you offer gift cards?

Yes! Viedame London gift cards are perfect for fashion lovers and can be used online for any item in our store.

9. How can I contact you?

You can reach us via:

• Email: Support@viedamelondon.co.uk
• whatsapp: Available on our website
• Social Media: DM us on Instagram or Facebook

We aim to respond within 24 hours to all inquiries.

10.What happens if the recipient is absent at the time of delivery?

With FedEx, UPS, and DHL, depending on the service chosen, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us and we deduct 40£ from the refund.

Track Your Order

We want you to stay informed every step of the way. Here’s how to track your Viedame London order:

Tracking Your Order

• Check Your Email: After placing your order, you’ll receive an order confirmation email with your order number.
  
• Order Processing & Dispatch: Orders are prepared and dispatched within 24–48 hours.
  
• Shipping Notification: Once your order ships, you’ll receive a shipping confirmation email with your tracking number and carrier details ( DHL,UPS or FedEx).
  
• Click the Tracking Link: Use the link in your shipping email to follow your parcel in real time.
  

Estimated Delivery Times

Delivery times depend on your location:

• UK: Approximately 3 business days after dispatch
  
• EU: Approximately 3 business days after dispatch
  
• Outside the EU: Approximately 5–7 business days after dispatch
  

Order Status Codes

• Processing: Your order is being prepared for shipment
  
• Shipped: Your order has left our facility
  
• Out for Delivery: Your parcel is with the delivery driver
  
• Delivered: Your order has been successfully delivered
  

Need Help?

If you haven’t received a tracking number within 48 hours of placing your order, or if you have any questions about your delivery, please contact our customer support team:

📧 Email: support@viedamelondon.co.uk

⏱ Response Time: Within 24 hours

We’re here to ensure your luxury designer pieces arrive safely and on time ✨

Review our return and refund policy for hassle-free returns.

Payment Methods

We offer a variety of secure payment options for your convenience. Please note that available payment methods may vary depending on the items in your cart. Payment is only charged when your order is dispatched.

Credit & Debit Cards

We accept Visa, MasterCard, American Express, and Maestro cards.

PayPal
Select PayPal at checkout to complete your purchase securely through the PayPal website. You will return to our store once your payment is confirmed.

Apple Pay
Ensure you are logged in with your Apple ID. Enter your billing, delivery, and contact information as needed to confirm your payment.

Clearpay
Shop now and pay later with Clearpay – split your purchase into 4 easy, interest-free payments.

VIEDAME LONDON LTD is a luxury fashion retailer specialising in the sale of authentic designer fashion. We curate a refined selection of premium pieces, offering timeless style, exceptional quality, and elevated craftsmanship.

All items in our primary collections are brand new and supplied with original tags, ensuring authenticity and pristine condition. In addition, we offer a carefully selected pre-loved section, featuring authenticated pieces chosen for their quality, condition, and enduring appeal.

At VIEDAME LONDON LTD, we are committed to delivering a trusted and sophisticated shopping experience for those who value luxury, detail, and exclusivity.

Company registration No 16932876 Private limited company

Join the Viedame London Team

We're always looking for passionate individuals who share our love for luxury fashion, quality, and exceptional customer service. If you're interested in joining our growing team, we'd love to hear from you.

Current Opportunities

While we don't always have open positions listed, we welcome applications from talented individuals interested in:

• Fashion curation and product selection
• Customer service and brand ambassadorship
• Marketing and social media management
• Operations and logistics
• Business development and partnerships

How to Apply

Send your CV, a cover letter, and a brief introduction about why you'd like to join Viedame London to:

careers@viedamelondon.co.uk

Please include the position or area you're interested in. We review all applications and keep promising candidates on file for future opportunities.

What We Offer

• A collaborative and creative work environment
• Opportunity to work with luxury designer brands
• Employee discount on all products
• Professional development and growth opportunities
• Flexible working arrangements

We look forward to hearing from you!

Read our terms and conditions for using our website and services.

• Alexander McQueen
  
• Armani
  
• Balenciaga
  
• Bottega Veneta
  
• Burberry
  
• Chanel
  
• Dior
  
• Dolce & Gabbana
  
• Fendi
  
• Givenchy
  
• Gucci
  
• Hermès
  
• Jacquemus
  
• Loewe
  
• Louis Vuitton
  
• Maison Margiela
  
• Prada
  
• Valentino
  
• Versace

We carry many more designer brands than listed above.

Visit our website to explore our full collection.

Please note: some brands are available in limited quantities, with only a few pieces in stock.